Terms of service

1. Acceptance of Terms

Welcome to www.ezy-step.com.  By accessing, browsing, or making a purchase on this Site, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions ("Terms of Service"), and comply with all applicable laws and regulations. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us. If you do not agree to any part of these Terms, please do not use this Site.

2. Eligibility

You represent and warrant that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use this Site. You possess the legal authority to enter into a binding contract. You may not use the Site for any illegal or unauthorized purpose, and your use must not violate any laws in your jurisdiction.

3. Product Information & Pricing

• Product Descriptions: We strive to ensure that the images, colors, and descriptions of shoes displayed on the Site are as accurate as possible. However, due to variations in display settings and manufacturing batches, we cannot guarantee that the colors you see on your device will exactly match the physical product.

• Pricing: All prices displayed on the Site are in USD. Prices do not include applicable taxes, duties, and international shipping costs, which will be calculated and displayed separately at checkout.

• Price Changes: We reserve the right to update product prices at any time without prior notice. However, the price you pay for a product is locked in once your order payment is completed.

• Stock Availability: All items are subject to availability and are offered for sale until stocks last. In the event an item is out of stock, we will notify you as soon as possible after order confirmation and provide options for a refund or substitution.
  
  

4. Orders & Acceptance

• Order as Offer: Placing an order on our Site constitutes an offer to purchase the goods. Your order is formally accepted by us, and a contract of sale between us is formed, only when your payment is processed and we send you an order confirmation email containing your order details and estimated shipping timeline.

• Order Errors: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product pricing errors, insufficient stock, quality issues, or suspicious or fraudulent activity. Should this occur, we will contact you and issue a full refund.
  
  

5. Payment

We process payments through secure third-party payment gateways PayPal, etc. You agree to provide current, complete, and accurate purchase information. You agree to promptly update your account and payment information so that we can complete your transactions and contact you as needed.

6. Shipping & Delivery

• Ship From Location: All orders are shipped from our warehouse in China.

• Shipping Times: International shipping times vary by destination country/region and typically range from 10 to 15 business days. This is an estimate only and not a guarantee. Shipping delays (e.g., customs inspections, weather) may occur for which we are not responsible.

• Risk & Title of Goods: Title to the goods and risk of loss during transit pass to you upon our physical delivery of the goods to the carrier.

• Duties & Taxes: You are the official importer of record and are responsible for all import duties, taxes, and related fees that may be levied by the destination country of your order. These charges are not collected by us, and we cannot predict their amount. Please consult your local customs office for information.
  
  

7. Returns & Refunds

All sales are subject to our separate [Link to your Refund Policy]. Please review this policy carefully before making a purchase. It forms an integral part of these Terms of Service.

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of our Company or its content suppliers and is protected by international copyright and trademark laws. You may not copy, modify, distribute, or use it for any commercial purpose without our express written permission.

9. User-Generated Content

If you submit any content to us (e.g., reviews, photos), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, and translate such content. You represent and warrant that you own the rights to the content you submit and that it does not infringe upon the rights of any third party.

10. Disclaimer & Limitation of Liability

• "As Is" Basis: This Site and all content, products, and services available through it are provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• Limitation of Liability: In no event shall our Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages (including lost profits, data loss, or other intangible losses) arising from your use of the Site or any products purchased from the Site, even if advised of the possibility of such damages.

• Maximum Liability: Our total liability (whether in contract, tort, or otherwise) shall not exceed the purchase price of the specific product giving rise to the claim.
  
  

11. Indemnification

You agree to indemnify, defend, and hold harmless our Company, its officers, directors, employees, contractors, agents, and suppliers from and against any claims or demands (including reasonable attorneys' fees) arising out of or related to your breach of these Terms or your use of the Site (including any content you submit).

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

13. Entire Agreement

These Terms of Service, the Privacy Policy, and the Refund Policy constitute the entire agreement between you and us regarding your use of the Site and purchase of products, superseding any prior oral or written agreements.

14. Governing Law & Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of  China, without regard to its conflict of law principles.

• Dispute Resolution: Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, the dispute shall be submitted to China International Economic and Trade Arbitration Commission (CIETAC) for final and binding resolution. You agree to the exclusive jurisdiction of such body.
  
  

15. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.

16. Contact Us

For any questions regarding these Terms of Service, please contact us at:
Email: srevice@ezy-step.com